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Customer Service

We are committed to providing outstanding service and support to our valued customers. We stand behind our products with a satisfaction guarantee and warranty.

Our team of experts are here to provide guidance on product maintenance and repair services. We offer informative videos with step-by-step instructions and tips to help you get the most out of your purchases. Contact us with any questions or concerns, we are here to help you in any way possible.

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What is covered in my guarantee?

How I need to maintain my products?

Your Tradeframe windows or doors have been manufactured and installed to the highest standards. They will serve you well for many years This document sets out the care requirements applicable to our range of PVCu windows, and doors. It also illustrates how to achieve optimum performance and longevity from our products by demonstrating correct operating procedures and applying effective care and maintenance. We ask that you invest time in familiarising yourself with its contents so that you are best placed to enjoy trouble-free performance for many years to come.

All our products are LOW maintenance

NONE of our products are maintenance FREE

All Tradeframe products come with a guarantee, this varies on product parts from 12 months to 10 years, it is not uncommon for a product to need adjusting in the early days of its life for this reason we offer a 12-month full onsite support and adjustment/service to all your products fully installed by Tradeframe. After this period you do need to maintain and take care of your product periodically in order to achieve the expected life span of the product and avoid any issues from poor maintenance/care (any service calls for maintenance adjustment etc. are chargeable after 12 months).

Below are some basic guidelines and tips to enable caring for your products. Alternatively, you may choose to use a window and door maintenance company to do an annual service/clean/lubricate these companies can be easily found online by searching “window and door maintenance”. Or speak to our sales office they will be able to recommend a local company.

With a little care and maintenance your products should last for many years.

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Do's and Don'ts

The following section indicates ‘best practice’ to ensure optimal performance of your windows and doors.


  • Do address any stiff or catching locks, doors or opening widows, this may lead to failure otherwise (we will do this free of charge in the first 12 months)
  • Ensure all moving mechanical parts are lubricated including hinges,
  • locks and ‘keep plates’ will benefit form a small application of light oil at least every 4 months
  • Lift door handles to engage seal when in closed position
  • Service/clean your products at least annually
  • Clean the glass regularly with a good quality glass cleaner
  • Wash down the PVCu profiles with warm soapy water and wipe dry ü
  • Only use cleaning materials which do not impair anti-corrosive properties of the surface coatings ü
  • Only use warm soapy water to clean composite doors
  • Use nonabrasive cream cleaner for isolated stubborn stains on white PVCu ONLY
  • Apply with a damp cloth using minimal pressure ü
  • Ensure drainage slots are unblocked and free from dirt and debris
  • Keep all tracks clear of dust and debris in order to reduce the wear on sliding parts ü


  • Use ANY type of bleach, solvent (white spirit, methylated spirits, nail varnish remover) or adhesive. Use abrasive or brass cleaner on furniture handles, door knockers, letter plates
  • Use glass cleaner on PVCu profile
  • Use abrasive paste of cream cleaners on ANY laminated profile
  • Use excessive pressure when cleaning PVCu
  • Use high pressure or steam cleaners
  • Use ANY abrasive papers, such as sandpaper
  • Use excessive loads on the windows or doors
  • Paint or try to remove paint

Window openers / sash

The following section indicates 'best practice' to ensure optimal performance of your windows and doors.

A friction stay is a type of hinge that controls the opening of the window so that it will stay open at the width you decide to open it to, not closing under its own weight or being too difficult to open and close. The hinge is factory set and may, after continued use, loosen. Should this occur, use a small flat-bladed screwdriver to turn the screw on the friction hinge clockwise to increase the amount of friction. The same adjustment should be made to both the bottom and top hinges of the window. Also, should the window be stiff in operation turn the screw anticlockwise until the desired result is achieved.

All moving mechanical parts require lubrication; your windows and doors are no different. The hinges, locks and keep plates of windows and doors will benefit from a small application of light oil. We recommend lubrication of these parts at least every 4 months. For lubrication point

Glass Guidelines

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Door Adjustments and Service Videos

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